Use this page to answer the security questions a client asks before handing you an unreleased cut: where the files sit, who can open them, and what happens when you leave.
Where your files live
Your original files are held on professional cloud storage, and playback is optimised for distance, so a reviewer in another country does not sit through a long download before the video starts.
Thumbnails, downloads and playback all run on temporary links that expire on their own. There are no permanent public addresses.
Every connection to RecReview is encrypted.
Who can open a video
Access is decided in three ways:
- Workspace membership. You are signed in and belong to the workspace. Your role, and any project restrictions on it, decide what you see — see team roles and permissions.
- A share link. Sharing is private, link or public. A link can carry a password and an expiry date, and you can revoke it at any moment. See share a video link.
- A portal sign-in. Clients sign in from their own email. Access stays on the device they used and ends on its own.
What is recorded
The client portal keeps an access log: which contact opened what, and when. Use it to check whether a delivery was actually watched — and to make an unexpected access visible rather than silent.
Payments
Card details go straight to Stripe, the company that processes the payment. RecReview never stores them.
Changing a card or downloading invoices happens in the Stripe billing portal — see invoices and payment methods.
When you leave
Deleting your account starts a 30-day window. After it, your files and records are erased, and comments you left on other people’s content are anonymised so their threads still make sense. The full sequence is in delete your account.
Note: Need a specific document — a data processing agreement, a security questionnaire, a retention statement? Write to support@rec.review and ask. We would rather answer precisely than publish a generic claim.