A comment is the start of a thread. Replies stay under the original note, so the timeline keeps one marker per topic instead of five.
Reply to a comment
- Hover the comment and click Reply.
- Write your answer.
- Choose Team or Public on the reply toggle if you need to keep the answer internal.
- Click Send.
Replies you wrote can be edited or deleted from the same row.
Mention someone
Type @ in the comment box and pick from the list. The list offers:
- Workspace members — the people on your team.
- Client contacts — the people registered for that client.
- The client as a group — one entry that reaches the client’s contacts without you having to name them.
Whoever you mention gets notified. Deleting the @name from the text before sending removes the mention along with it.
Note: On a team-only comment, only workspace members can be mentioned. A private note never notifies the client side.
React to a comment
Click the smiley on a comment and pick one of 👍 ❤️ 😂 😮 😢 😡. Clicking a reaction you already left removes it. Reactions are the quickest way to say “seen” or “agreed” without adding another line to the thread.
Who sees what
Visitors on a share link see public comments and public replies only. Anything marked team-only stays with the workspace — see Team-only and private comments.
What’s next
When a thread is settled, close it: Resolve and track comments.